Stakeholder Communication - 和潤企業 ESG專區

HFC Value ChainHFC Value Chain

HFC provides installment sales and leasing services for various equipment and vehicles. At the beginning of consultations, we evaluates customer needs, design exclusive solutions for them, and provide relevant services in the contract. In the process of our service, it will have a significant impact on the value chain. Combined with the analysis of major sustainability themes, HFC evaluates the impact of major sustainability themes on stakeholders in the value chain and responds to their concerns. The company reported the communication with stakeholders to the board of directors on December 21, 2022.HFC provides installment sales and leasing services for various equipment and vehicles. At the beginning of consultations, we evaluates customer needs, design exclusive solutions for them, and provide relevant services in the contract. In the process of our service, it will have a significant impact on the value chain. Combined with the analysis of major sustainability themes, HFC evaluates the impact of major sustainability themes on stakeholders in the value chain and responds to their concerns. The company reported the communication with stakeholders to the board of directors on December 21, 2022.

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Corresponding ESG	Material Sustainability Topics
Corresponding ESG	Material Sustainability Topics	HFC	Funding Provider (Note)	Individual/Corporate customers	Suppliers	Government	Non-profit groups
S	Personal data protection	V		V	V
S	Customer Rights and Services	V		V
S	Talent development and benefits	V				O
G	Ethical Management	V	V		V	O	O
S	Social Participation	V				O	V

V: Direct impact O: Indirect impact Note: Includes banks and shareholdersV: Direct impact O: Indirect impact Note: Includes banks and shareholders

Stakeholder Concerns and Communication ChannelsStakeholder Concerns and Communication Channels

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Stakeholders	Major issue of concern	Communication channels and frequency	Communication results in 2022
Individual customers	Workplace Safety and Health Personal data protection	Irregular official website information disclosure Irregular customer service hotline Irregular customer compliant hotline Irregular LINE mobile customer service	Up to 42% of customers made an average of 14,943 inquiries per month through the official Line account, 22% of which were solved through automatic direction to FAQs.
Corporate Customers	Customer Rights and Services Operation performance Personal data protection Innovative services	Irregular official website information disclosure Irregular customer service hotline Irregular customer compliant hotline Irregular LINE mobile customer service	In 2022, there were a total of 179,316 inquiries by phone, and the average processing time for each call was 4.1 minutes; compared with 4.3 minutes/call in 2021, and the processing efficiency has improved.
Shareholders	Operation performance Risk Management Ethical Management Supplier management	Annual shareholders' meeting Irregular investor conferences Announce material information from time to time in accordance with the regulations of the competent authorities Regular publication of financial statements/annual reports/ESG reports Irregular official website information disclosure	Report on operations and dividend policy to shareholders at shareholders' meetings Disclose operation status at quarterly investor conferences Immediately disclose important financial and business information about the Company
Suppliers	Ethical Management Supplier management Personal data protection	Supplier classification mechanism Signing of supplier commitments	Establish a supplier classification mechanism All suppliers signed a supplier commitment for all engineering projects in accordance with the "Supplier Management Policy" Suppliers’ data is kept on file
Employees	Talent development and benefits Personal data protection Operation performance	Announcement of benefits and employee education and training on job banks and the internal website Job seekers are required to sign a personal data protection consent form. Employee grievance mailbox available on the intranet Each employee is asked to fill out a satisfaction survey before the end of each year. Regular Education and Training	The average amount of benefits per person exceeded NT$55,400. Job seekers are required to sign a personal data protection consent form; each employee should sign the employee regulation statement on the first day of work. Employee satisfaction response rate was 100%; the average was 4.42 points out of five; 91.3% of them were satisfied or extremely satisfied with the Company as a whole. Up to 1,075 employees took ESG education and training courses for a total of 537.5 hours.
Government agencies and competent authorities	Innovative services	Irregular legal audits Irregular promotional education meetings with competent authorities	All directors comply with the "Directions for the Implementation of Continuing Education for Directors and Supervisors of TWSE Listed and TPEx Listed Companies" Conduct irregular promotional education for employees to implement the philosophy of ethical management and legal compliance in everyone’s daily work. In 2022, we offered them a total of six courses on ethical management, with a total of 3,225 hours of training. Thoroughly implement risk management and control, strengthen legal compliance and compliance capabilities
Banks	Operation performance Risk Management Innovative services	Announce material information from time to time in accordance with the regulations of the competent authorities Regular publication of financial statements/annual reports/ESG reports Irregular official website information disclosure	Received "twAA-" credit rating for long term issues from Taiwan Ratings for 16 consecutive years Received "BBB" credit rating for long-term issues from Standard & Poor's Publish quarterly financial statements
Non-profit groups	Social Participation Ethical Management	Festival Gift Purchasing Volunteer Activities Scooter road safety awareness raising	Purchased the gift boxes from sheltered workshops for employees on the Dragon Boat Festival, amounting to NT$970,000. Participated in the Food Bank program for three consecutive years. Between 2020 and 2022, a total of nearly 500 volunteers donated NT$2.2 million, benefiting 2,600 households. Worked with the Taipei City Motor Vehicles Office to jointly implement the Scooter License Exam Training Program and fully subsidize the scooter training fees for people of low- and middle-income households, sponsored the scooter road safety promotion video (with over 250,000 views), and interviewed industry-government-academia personnel and published 120,000 copies of a magazine to enhance the Taiwanese citizens’ road safety awareness, thereby leading to a nearly 20% increase in the number of people enrolling in scooter training classes in July-August 2022 compared to the prior year. The number of volunteers reached 2,118 for a total of 8,706 hours.

Stakeholder CommunicationStakeholder Communication

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Stakeholders	Customer service hotline	Customer service email
Individual/corporate customers	(02) 2276-1511	https://www.hfcfinance.com.tw/contact
Shareholders	(02) 2502-4567 #16301	HFC-INVESTOR@hfcfinance.com.tw
Suppliers	(02) 2502-4567 #16101	HFCFINANCE@hfcfinance.com.tw
Employees	(02) 2502-4567 #11100	HFCHR@hfcfinance.com.tw
Government agencies and competent authorities	(02) 2502-4567 #16301	HFC-INVESTOR@hfcfinance.com.tw
Banks	(02) 2502-4567 #16200	HFCFINANCE@hfcfinance.com.tw
Non-profit organizations	(02) 2502-4567 #16305	PR@hfcfinance.com.tw
Whistleblower reporting mailbox		WHISTLE@hfcfinance.com.tw

Stakeholder CommunicationStakeholder Communication

HFC Value ChainHFC Value Chain

Stakeholder Concerns and Communication ChannelsStakeholder Concerns and Communication Channels

Stakeholder CommunicationStakeholder Communication

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