Digital Innovative ServicesDigital Innovative Services
HFC puts users at the center, integrates customers’ various needs, and provides one-stop solutions, from payment, information inquiry to data change application. We provide customers with the most diverse and convenient services, saving customers the trouble of accessing the services over the counter.HFC puts users at the center, integrates customers’ various needs, and provides one-stop solutions, from payment, information inquiry to data change application. We provide customers with the most diverse and convenient services, saving customers the trouble of accessing the services over the counter.
Paperless ServicesPaperless Services
To reduce the environmental burden and implement the concept of environmental protection and sustainability, HFC continues to implement paperless operations within the enterprise and has managed to digitalize all customer service operations in addition to paperless operations, to provide customers with better and more convenient service processes. Therefore, HFC adopts digitalized service processes from the loan approval process, application receipt, disbursement, identity verification to payment, to accelerate the processing of cases.To reduce the environmental burden and implement the concept of environmental protection and sustainability, HFC continues to implement paperless operations within the enterprise and has managed to digitalize all customer service operations in addition to paperless operations, to provide customers with better and more convenient service processes. Therefore, HFC adopts digitalized service processes from the loan approval process, application receipt, disbursement, identity verification to payment, to accelerate the processing of cases.
| Service | Content | Bene ts from the implementation in 2023 |
| Easy Pay app | Provide customers with diverse payment methods and loan/payment information inquiry | • Paper saved: About 946,000 pieces of paper/year • Benefits: Keep abreast of cases and payment status in real time |
| EZ Loan APP | Incoming cases and disbursement | • Paper saved: About 4,473,000 pieces of paper/year • Benefits: Accept incoming cases/disburse loans anytime and anywhere, and keep abreast of the progress of cases in real time |
| Mobile sign-off app | We provide a mobile office for supervisors to sign off documents anytime and anywhere to increase work efficiency and customer satisfaction. | |
| Golden Motor Loan App | The app includes the functions below: • Incoming cases: Incoming scooter cases, temporary storage list for incoming cases, and supplementary documents for new cases • Case list: Review, case history, image file browsing, approval notice, and inquiry • Report management: Inquiry of disbursement details • Document tool: National ID card copy return form • Change of password, push notifications, and logout | • Paper saved: About 639,000 pieces of paper/year • Benefits: Improve incoming case efficiency and keep abreast of the progress of cases in real time |
| Identity veri cation by video conference | Replace manual identity verification with video conferencing • Push notifications: Real-time push notifications to stay informed of important information • Case list: List of cases by video conferencing to keep abreast of case progress in real time • Identity verification by video conference: Make a booking for video conferencing, upload confirmed documents for identity verification by video conference or vehicle check | • Paper saved: About 442,000 pieces of paper/year • Benefits: Immediate identity verification, a shorter waiting period for disbursement, and less case loss |
| Telemarketing | The system accepts incoming cases keyed in rather than through the EZ Loan app to be in line with the actual operations of telemarketing | • Paper saved: About 3,735,000 pieces of paper/year • Other benefits: Improved efficiency of incoming cases |
| EZ Report (daily performance report) | • Scenarios: vehicle installment payment/trade marketing/ equipment (department/division/sales)/telemarketing • Digitalization of management reports: performance reports, orders placed but not completed, information kits not returned, unsettled chattel insurance, collections made by the court, and document delivery management. | • Paper saved: About 8,000 pieces of paper/year • Benefits: Keep abreast of performance and case status in real time |
| Car Loan (heavy vehicle app) | • Incoming heavy vehicle cases and disbursement (under development) | • Paper saved: About 501,000 pieces of paper/year • Benefits: Improve efficiency and keep abreast of the progress of cases in real time |
| Distribution channel service platform | Scenarios: Incoming cases from trade marketing companies and disbursement. App includes the functions below: • Incoming cases: New incoming cases and supplementary documents for new cases • Case list: Review, case history, approval notice, and progress check • Report management: Inquiry of incoming cases and disbursement details • Change of password, push notifications, and logout | • Paper saved: About 9,803,000 pieces of paper/year • Benefits: Keep abreast of incoming cases and disbursement status in real time |
| Provide customers with digital payment methods | • Paper saved: About 6,299,000 pieces of paper/year • Benefits: Reduce paper during delivery or submission of supplementary documents and improve operational efficiency |
Convenient Digital Services Promote Inclusive FinanceConvenient Digital Services Promote Inclusive Finance
As the leading brand in vehicle financial services in Taiwan, HFC provides tens of thousands of vehicle installment services annually, meeting the public’s ‘mobility needs.’ In recent years, the company has actively promoted digital transformation, creating an integrated digital platform that digitizes the entire process from application, signing, to disbursement requests. Coupled with review robots, it offers customers a ‘highly accessible, convenient, and fast’ service experience, with applications and disbursements completed in as little as 15 minutes! To achieve the vision of service mobilization, the company has developed various digital app tools. In 2023, it equipped its sales staff with iPads and integrated LINE@ digital online customer service to meet customers’ installment service needs anytime, anywhere. For example, installment products include new and used cars of various brands, meeting all customers’ car purchase installment needs. By introducing EZ Loan+, it not only eliminates the time required for traditional paper applications and contract production and delivery, but also reduces the overall case processing time from 3 days to 3 hours.As the leading brand in vehicle financial services in Taiwan, HFC provides tens of thousands of vehicle installment services annually, meeting the public’s ‘mobility needs.’ In recent years, the company has actively promoted digital transformation, creating an integrated digital platform that digitizes the entire process from application, signing, to disbursement requests. Coupled with review robots, it offers customers a ‘highly accessible, convenient, and fast’ service experience, with applications and disbursements completed in as little as 15 minutes! To achieve the vision of service mobilization, the company has developed various digital app tools. In 2023, it equipped its sales staff with iPads and integrated LINE@ digital online customer service to meet customers’ installment service needs anytime, anywhere. For example, installment products include new and used cars of various brands, meeting all customers’ car purchase installment needs. By introducing EZ Loan+, it not only eliminates the time required for traditional paper applications and contract production and delivery, but also reduces the overall case processing time from 3 days to 3 hours.
EZ Loan+ App has been introduced to 11 service centers across Taiwan, With over 300 sales personnel equipped with iPad mobile offices, Covering 100% of the service areas in Taiwan EZ Loan+ App has been introduced to 11 service centers across Taiwan, With over 300 sales personnel equipped with iPad mobile offices, Covering 100% of the service areas in Taiwan
Diversified digital tools promote financial services in remote areasDiversified digital tools promote financial services in remote areas
| Digital Tool | Description | Covering the counties and cities of Taiwan |
| LINE@Online Customer Service | LINE is a highly used communication app among the public in Taiwan. HFC has established an official LINE@ customer service to provide customers with real-time responses to various issues, regardless of their location. | 100% |
| Identity veri cation by video conference | Providing video verification services for residents in remote areas not only reduces customers’ travel costs but also enhances service efficiency. | 100% |
| EZ Loan+ APP | Offering installment payment products for new and used cars of various brands, meeting all customers’ car purchase installment needs, and eliminating the time required for traditional paper applications and contract production and delivery. | 100% |