Digital Innovative ServicesDigital Innovative Services
HFC puts users at the center, integrates customers’ various needs, and provides one-stop solutions, from payment, information inquiry to data change application. We provide customers with the most diverse and convenient services, saving customers the trouble of accessing the services over the counter.HFC puts users at the center, integrates customers’ various needs, and provides one-stop solutions, from payment, information inquiry to data change application. We provide customers with the most diverse and convenient services, saving customers the trouble of accessing the services over the counter.
Service | Service content | Benefits from the implementation in 2022 |
Easy Pay app | Provide customers with diverse payment methods and loan/payment information inquiry |
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EZ Loan APP | Incoming cases and disbursement |
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Mobile sign-off app | Provide a mobile office for supervisors to sign off documents anytime and anywhere to increase work efficiency and customer satisfaction. | |
Golden Motor Loan App | The app includes the functions below:
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Identity verification by video conference | Replace manual identity verification with video conferencing
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Telemarketing | The system accepts incoming cases keyed in rather than through the EZ Loan app to be in line with the actual operations of telemarketing |
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EZ Report (daily performance report) | Scenarios: vehicle installment payment/trade marketing/ equipment (department/division/sales)/telemarketing
Management reports: 1.Performance reports 2. Orders received with vehicles not yet delivered 3. Materials not returned 4. Loan drawdown not set 5. Legal collection report 6. Incoming case management |
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Car Loan (heavy motorcycle app) | Incoming heavy motorcycle cases and disbursement (under development) |
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Distribution channel service platform | Scenarios: Incoming cases from trade marketing companies and disbursement App includes the functions below:
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Provide customers with digital payment methods |
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