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Workplace Safety and HealthWorkplace Safety and Health

Protection of employee rights and human rightsProtection of employee rights and human rights

HFC not only complies with labor laws and regulations and protects employees’ rights and interests but has also formulated the HFC Employee Code of Conduct to treat employees under the principles of fairness, tolerance, and respect. We also support employees’ personal growth and career development. We care for them and provide a positive work environment, facilitate harmony between labor and management, listen to their voices, achieve gender equality, and prevent harassment or discrimination in the workplace. As such, HFC aims to create a safe and harmonious work environment for employees and never allow any infringement or discrimination against their rights and interests. All these issues are what HFC cares about and work to improve.HFC not only complies with labor laws and regulations and protects employees’ rights and interests but has also formulated the HFC Employee Code of Conduct to treat employees under the principles of fairness, tolerance, and respect. We also support employees’ personal growth and career development. We care for them and provide a positive work environment, facilitate harmony between labor and management, listen to their voices, achieve gender equality, and prevent harassment or discrimination in the workplace. As such, HFC aims to create a safe and harmonious work environment for employees and never allow any infringement or discrimination against their rights and interests. All these issues are what HFC cares about and work to improve.

Formulation of human rights regulationsFormulation of human rights regulations

HFC abides by labor-related laws and regulations, treats employees under the principles of fairness, tolerance and respect, creates a work environment with zero discrimination and zero harassment, and is committed to fulfilling corporate social responsibility and dedicating itself to safeguarding the basic human rights of employees. HFC follows the "United Nations Universal Declaration of Human Rights", "United Nations Global Compact" and "International Labour Organization Conventions" and other international human rights regulations, to formulate and implement "human rights policies" from the aspects of safeguarding human rights in the workplace, implementing diversity and tolerance in the workplace, providing a healthy and safe workplace, respecting freedom of association, and promoting labor-management harmony, privacy protection, and human rights policy dissemination, so that all employees of HFC can be treated fairly and with dignity. HFC also offers relevant courses on human rights issues. In 2023, there were 1,890 trainees, and the total number of training hours was 945.HFC abides by labor-related laws and regulations, treats employees under the principles of fairness, tolerance and respect, creates a work environment with zero discrimination and zero harassment, and is committed to fulfilling corporate social responsibility and dedicating itself to safeguarding the basic human rights of employees. HFC follows the "United Nations Universal Declaration of Human Rights", "United Nations Global Compact" and "International Labour Organization Conventions" and other international human rights regulations, to formulate and implement "human rights policies" from the aspects of safeguarding human rights in the workplace, implementing diversity and tolerance in the workplace, providing a healthy and safe workplace, respecting freedom of association, and promoting labor-management harmony, privacy protection, and human rights policy dissemination, so that all employees of HFC can be treated fairly and with dignity. HFC also offers relevant courses on human rights issues. In 2023, there were 1,890 trainees, and the total number of training hours was 945.

Overview of human rights due diligence managementOverview of human rights due diligence management

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Caring about employees’ working hours and providing a good work environmentCaring about employees’ working hours and providing a good work environment

Each month, the HFC HR department will provide a list of overtime employees to their supervisors and ask them to provide care and assistance. In order to provide break rooms for employees to relax during work at appropriate times, the percentage of lounges in each location is as high as 56%. The Company also cooperates with Simple Mart to set up a snack shelf in the Company. Snack shelves have been set up at a total of eight sites.Each month, the HFC HR department will provide a list of overtime employees to their supervisors and ask them to provide care and assistance. In order to provide break rooms for employees to relax during work at appropriate times, the percentage of lounges in each location is as high as 56%. The Company also cooperates with Simple Mart to set up a snack shelf in the Company. Snack shelves have been set up at a total of eight sites.

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Promoting labor-management harmony and listen to employees’ voicesPromoting labor-management harmony and listen to employees’ voices

In order to promote management labor harmony, listen to employees' voices, protect employees' rights and ensure unhindered communication, HFC has set up an "Employee Opinion Mailbox" on the Company's internal site; no feedback suggestions were received from employees in the employee opinion mailbox in 2023. The company has also held four labor-management meetings to encourage employees to make suggestions, thereby creating a work environment with open communication.In order to promote management labor harmony, listen to employees' voices, protect employees' rights and ensure unhindered communication, HFC has set up an "Employee Opinion Mailbox" on the Company's internal site; no feedback suggestions were received from employees in the employee opinion mailbox in 2023. The company has also held four labor-management meetings to encourage employees to make suggestions, thereby creating a work environment with open communication.

Employee Satisfaction SurveyEmployee Satisfaction Survey

HFC's latest employee satisfaction survey was conducted in December 2023 to listen to employees' opinions. The survey focused on nine major components: "employee work morale, job nature, interaction with supervisors, interaction with co-workers, company environment and facilities, company salaries and benefits, education and training, performance appraisal, and company development". The survey serves as an important reference for HFC's future system development. The staff satisfaction survey return rate was 100% in 2023.

  • 91.6% of employees are satisfied or very satisfied with the Company as a whole.
  • Significant improvement in satisfaction: Through employee-supervisor interaction, job nature, education and training, we can see employees generally recognize HFC's promotion of employee work atmosphere, education and training.

In addition, the results of the survey will be included in the final report and presented to the senior management. The policy suggestions provided by the employees in the survey will be compiled by the human resources department and provided to the relevant units for reference and improvement. The positive and satisfactory opinions will be affirmed, while the negative and unsatisfactory parts will be evaluated for adjustment, showing that HFC values and carefully considers the voices of employees. The next employee satisfaction survey is expected to be conducted in 2024.

Implement gender equality and prevent harassment or discriminationImplement gender equality and prevent harassment or discrimination

HFC continues to promote the prevention of sexual harassment through new employee training courses, and bulletin boards on internal websites. We also have a sexual harassment complaint and investigation mechanism that emphasizes the prohibition of any sexual harassment, discrimination or intimidation. To ensure gender equality and compliance with the law and policy, all employees signed the Statement of Prohibition of Sexual Harassment in the Workplace. Employees are always aware of the importance of gender equality and care for underprivileged groups. Through proactive promotional propaganda and timely education, there were no sexual harassment or discrimination complaints at HFC in 2023. In addition, the composition of the Company's key meetings is based on the principle of gender parity, in the hope of achieving a working environment of gender equality and mutual respect.HFC continues to promote the prevention of sexual harassment through new employee training courses, and bulletin boards on internal websites. We also have a sexual harassment complaint and investigation mechanism that emphasizes the prohibition of any sexual harassment, discrimination or intimidation. To ensure gender equality and compliance with the law and policy, all employees signed the Statement of Prohibition of Sexual Harassment in the Workplace. Employees are always aware of the importance of gender equality and care for underprivileged groups. Through proactive promotional propaganda and timely education, there were no sexual harassment or discrimination complaints at HFC in 2023. In addition, the composition of the Company's key meetings is based on the principle of gender parity, in the hope of achieving a working environment of gender equality and mutual respect.

Workplace Safety and HealthWorkplace Safety and Health

HFC has a total of 26 occupational safety officers at each of its business locations to assist in assessing and monitoring environmental safety through meetings and discussions. In addition, HFC has also established a code of practice for occupational health and safety management to provide a safe, healthy, and comfortable working environment.HFC has a total of 26 occupational safety officers at each of its business locations to assist in assessing and monitoring environmental safety through meetings and discussions. In addition, HFC has also established a code of practice for occupational health and safety management to provide a safe, healthy, and comfortable working environment.

HFC occupational safety and health management systemHFC occupational safety and health management system

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HFC cares for the health of employees and continues to promote annual health checkups for employees. In addition to the health checkup frequency that is better than required by laws, we also provide customized programs according to employees' duties, so that they can choose the program according to their needs and immediately ask professional medical institutions to provide consultation services if there are any abnormalities or others that need to be followed up. We encourage employees to set up various health-promoting clubs, such as the drama appreciation club, yoga club, and camping club, enabling them to relieve stress through multiple ways, showing that we spare no effort to maintaining their physical and psychological health.HFC cares for the health of employees and continues to promote annual health checkups for employees. In addition to the health checkup frequency that is better than required by laws, we also provide customized programs according to employees' duties, so that they can choose the program according to their needs and immediately ask professional medical institutions to provide consultation services if there are any abnormalities or others that need to be followed up. We encourage employees to set up various health-promoting clubs, such as the drama appreciation club, yoga club, and camping club, enabling them to relieve stress through multiple ways, showing that we spare no effort to maintaining their physical and psychological health.

Nurse Resident Health ConsultationNurse Resident Health Consultation

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Occupational disaster prevention and exercisesOccupational disaster prevention and exercises

With the principle of safety first, HFC is committed to providing a safe working environment and planning and implementing safety protection measures to build a safe and reliable working environment. HFC has occupational safety and hygiene administrators at all office sites to help assess and monitor environmental safety. We also have fire-fighting facilities and first-aid kits in offices and two AEDs in our head office building and send personnel to receive first aid and AED training, allowing employees to work without fear and worries. HFC arranges training for occupational safety personnel, disinfects workplaces every year, and cooperates with fire drills and earthquake drills in the buildings, and actively educates and teaches employees to stop working and rescue in the event of an occupational disaster, to increase their risk awareness and enhance their response to crises. The Company an occupational safety education course for all employees, which required 0.5 hours of participation per person. We require all employees of the Company to undergo training to raise their awareness of occupational safety and to strengthen workplace safety. In 2023, 1,092 employees completed the training.With the principle of safety first, HFC is committed to providing a safe working environment and planning and implementing safety protection measures to build a safe and reliable working environment. HFC has occupational safety and hygiene administrators at all office sites to help assess and monitor environmental safety. We also have fire-fighting facilities and first-aid kits in offices and two AEDs in our head office building and send personnel to receive first aid and AED training, allowing employees to work without fear and worries. HFC arranges training for occupational safety personnel, disinfects workplaces every year, and cooperates with fire drills and earthquake drills in the buildings, and actively educates and teaches employees to stop working and rescue in the event of an occupational disaster, to increase their risk awareness and enhance their response to crises. The Company an occupational safety education course for all employees, which required 0.5 hours of participation per person. We require all employees of the Company to undergo training to raise their awareness of occupational safety and to strengthen workplace safety. In 2023, 1,092 employees completed the training.

The circumstances of HFC employees on work-related injury leave over the yearsThe circumstances of HFC employees on work-related injury leave over the years

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Note 1: Total working hours of all people

Note 2: Those whose number of working days lost is within 180

Note 3: Number of working days lost exceeds 180, excluding the number of deaths

Note 4: Mortality rate due to occupational injuries = number of deaths * 106 / total working hours

Note 5: Serious occupational injury rate = number of serious occupational injuries * 106 / total working hours

Note 6: Recordable occupational injury rate = total number of recordable occupational injuries * 106 / total working hours

Note 7: Lost day rate = total number of working days lost * 106 / total working hours

Note 8: Frequency-severity indicator = [(disabling injury frequency rate × disabling injury severity rate ) ÷ 1000]1/2

In 2023, three employees suffered an occupational injury in three traffic accidents on the way to work. The employee was injured in a collision with other cars and scooters. After the accidents, HFC reminded each unit of raising employees’ awareness of road safety and requiring them to pay more attention to intersection signs and vehicles on the way to and from work to avoid accidents.In 2023, three employees suffered an occupational injury in three traffic accidents on the way to work. The employee was injured in a collision with other cars and scooters. After the accidents, HFC reminded each unit of raising employees’ awareness of road safety and requiring them to pay more attention to intersection signs and vehicles on the way to and from work to avoid accidents.